Refund policy

Returns & Refunds

Because every order ships directly from our partners, and for hygiene reasons with jewelry and hair accessories, all sales are final. We don't accept returns for change of mind.

But if something goes wrong, I'll make it right

If your order arrives damaged, defective, or you received the wrong item, I'll send a free replacement or give you a full refund, whichever you prefer.

If your package never arrives, and tracking shows no delivery 30 days after you ordered, I'll replace it or refund you in full.

How to request a replacement or refund

  1. Email us within 14 days of delivery using the Contact page.
  2. Include your order number and a photo of the item (and packaging if it arrived damaged).
  3. I'll reply within 2 business days with your replacement or refund. No need to send anything back.

Refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.

Cancellations

Need to cancel? Contact us within 12 hours of placing your order and I'll cancel it for a full refund. After that, your order has likely already been sent to our partner for processing.

Questions? Just reach out on the Contact page. I'm a real person and happy to help! 💕